Tom Sopwith is an industry veteran with over 20 years of experience in IT roles across multiple sectors. In more recent years, Tom worked directly with MSPs in support, project, and technical account management, recognizing an integral need for documentation. At IT Glue, he brings his extensive knowledge of the industry combined with his passion for documentation to help IT teams reach their full potential. Today, Tom leads IT Glue’s Partner Success team, working with thousands of MSPs across the globe to improve their processes and documentation, alongside providing partners with exceptional customer experience.
Building a Culture of Documentation
Your whole team knows you need good documentation, but do they want to put in the effort to make it great? Learn how to encourage every member of your team to take responsibility for their part, as you build a great documentation solution together.