Tom Sopwith is an industry veteran with over 20 years of experience in IT roles across multiple sectors. In more recent years, Tom worked directly with MSPs in support, project, and technical account management, recognizing an integral need for documentation. At IT Glue, he brings his extensive knowledge of the industry combined with his passion for documentation to help IT teams reach their full potential. Today, Tom leads IT Glue’s Partner Success team, working with thousands of MSPs across the globe to improve their processes and documentation, alongside providing partners with exceptional customer experience.
How to Deliver Outstanding Customer Service with Collaborative Documentation
The reality of the IT service provider is that everything is shifting constantly. This session will give you some tips on collaboration, assets that work, living documentation to create accurate and consistent customer experience. Static documentation doesn’t serve your business, or that of your customers. Join this session to learn how to craft elite documentation that serves your business and increases the value you provide to your customers.