Agenda

All sessions are in Pacific Time
  • Tracks:
  • Business4
  • Channel Spotlight8
  • Sales & Marketing4
  • Technical4

Sunday, Sept 27

9:30 AM

Security XPro Certification Course

9:30 AM - 11:30 AM
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Breakouts
Duncan Miller

Duncan Miller

Senior Threat Analyst, ID Agent
12:00 PM

TruMethods Profit Accelerator Workshop

12:00 PM - 3:00 PM
-
Breakouts
Gary Pica

Gary Pica

President, TruMethods
3:30 PM

IT Glue Admin Level 2 Certification

3:30 PM - 5:30 PM
-
Breakouts
Travis Brittain

Travis Brittain

Sales Engineer, IT Glue

Monday, Sept 28

7:45 AM

Welcome Remarks

7:45 AM - 8:00 AM
-
General Session
8:00 AM

Keynote: Fred Voccola

8:00 AM - 9:00 AM
-
General Session
Fred Voccola

Fred Voccola

CEO, Kaseya
9:00 AM

IT Glue State of the Nation

9:00 AM - 9:45 AM
-
General Session
Nadir Merchant

Nadir Merchant

CTO and GM, IT Glue
9:45 AM

Break / Vendor Pavilion

9:45 AM - 10:15 AM
-
Vendor Pavilion
10:15 AM

From High School Dropout to Hacker to FBI Informant

10:15 AM - 11:15 AM
-
General Session
Hector Monsegur

Hector Monsegur

Controversial Hacker and Former Head of Anonymous
11:15 AM

Cloud Simplified

11:15 AM - 11:35 AM
-
General Session
Jennifer Bodell

Jennifer Bodell

Vice President of Channel , Pax8
Nicole Faletra

Nicole Faletra

Channel Marketing Manager, Pax8
Craig Donovan

Craig Donovan

Vice President of Partner Solutions , Pax8
11:35 AM

Break / Vendor Pavilion

11:35 AM - 12:30 PM
-
Vendor Pavilion
11:45 AM

When Good Backups Go Bad

11:45 AM - 12:15 PM
-
Breakouts

Joseph Noonan

Vice President, Product Management and Marketing, Unitrends

How Hackers Attack MSPs—And How to Fight Back

11:45 AM - 12:15 PM
-
Breakouts

Leverage Key Data in Your Documentation to Drive Revenue

11:45 AM - 12:15 PM
-
Breakouts
Shawn Sailer

Shawn Sailer

VP Of Managed Services Strategy, Liongard

Taking Back Control with Your RMM

11:45 AM - 12:15 PM
-
Breakouts
12:30 PM

MSP Innovators Panel: Pivoting for Success

12:30 PM - 1:30 PM
-
General Session
Gary Pica

Gary Pica

President, TruMethods
Andrew Moon

Andrew Moon

Master Business and Tech Strategist

Chip Buck

Co-Founder, Saas Alerts
John Barrows

John Barrows

CEO, JB Sales
Jim Lippie

Jim Lippie

GM, Cloud Computing, Kaseya
1:30 PM

Vendor Rapidfires

1:30 PM - 1:45 PM
-
General Session
1:45 PM

Break / Vendor Pavilion

1:45 PM - 2:00 PM
-
Vendor Pavilion
2:00 PM

How to Run a First Class Service Desk

2:00 PM - 2:45 PM
-
Breakouts
Debaloke Roy

Debaloke Roy

Customer Support Manager, IT Glue

A Practical Guide for Managed Service Provider Geeks, Nerds and Technicians to Sell MSP Services Without Feeling Slimy

2:00 PM - 2:45 PM
-
Breakouts
Richard Tubb

Richard Tubb

IT Business Growth Expert, Tubblog

MSP Secrets Revealed

2:00 PM - 2:45 PM
-
Breakouts
Mark Copeman

Mark Copeman

Author and Founder, helpdeskhabits.com
2:45 PM

Break / Vendor Pavilion

2:45 PM - 3:15 PM
-
Vendor Pavilion
3:15 PM

Beyond MSP: The Next Evolution

3:15 PM - 4:00 PM
-
Breakouts
Gary Pica

Gary Pica

President, TruMethods

How to Deliver Outstanding Customer Service with Collaborative Documentation

3:15 PM - 4:00 PM
-
Breakouts
Tom Sopwith

Tom Sopwith

Director of Partner Success, IT Glue

The LinkedIn Advantage

3:15 PM - 4:00 PM
-
Breakouts
Andrew Moon

Andrew Moon

Master Business and Tech Strategist
4:30 PM

Emmy award-winning magician and mentalist, Oz Pearlman

4:30 PM - 5:00 PM
-
General Session

Oz Pearlman

Magician and Mentalist

Tuesday, Sept 29

7:00 AM

Vendor Pavilion Open

7:00 AM - 7:45 AM
-
Vendor Pavilion
7:45 AM

Welcome / Day 1 Recap

7:45 AM - 8:00 PM
8:00 AM

IT Glue Product Update

8:00 AM - 9:00 AM
-
General Session
Hanson Do

Hanson Do

Product Manager, IT Glue
Anya Perelyhina

Anya Perelyhina

Product Manager, IT Glue
Alanna Mcleod

Alanna Mcleod

Product Owner, IT Glue
Polina Korovenkova

Polina Korovenkova

Lead Product Owner, IT Glue
9:00 AM

The Shocking State Of The Industry: What MSPs Are Doing Now To Preserve Margins, Keep Clients Paying, And Generate Quick Revenue Surges

9:00 AM - 9:30 AM
-
General Session
Eric Torres

Eric Torres

Director, Channel Development, Datto, Inc.
Michael DePalma

Michael DePalma

Sr. Channel Development Manager, Datto, Inc.
9:30 AM

Break / Vendor Pavilion

9:30 AM - 10:00 AM
-
Vendor Pavilion
10:00 AM

S-L Index™ MSP Performance Update and Best-in-Class Business Planning for 2021

10:00 AM - 11:00 AM
-
General Session
Paul Dippell

Paul Dippell

Service Leadership, Inc., CEO
11:00 AM

Empower the Remote Workforce

11:00 AM - 11:20 AM
-
General Session
Greg Leubke

Greg Luebke

MSP Account Manager, Webroot
11:20 AM

Break / Vendor Pavilion

11:20 AM - 12:30 PM
-
Vendor Pavilion
11:30 AM

Reducing Churn with Modern Communications

11:30 AM - 12:00 PM
-
Breakouts
Dave Goldie

Dave Goldie

VP of Channel, Cytracom

Microsoft 365 & Azure: The Hidden Security & Management Challenge For MSPs

11:30 AM - 12:00 PM
-
Breakouts

Mark Winter

Vice President, Sales, RapidFire Tools

How to Effectively Protect Your Users Against Ransomware and Zero-Day Exploits

11:30 AM - 12:00 PM
-
Breakouts
Danny Jenkins

Danny Jenkins

CEO, ThreatLocker

Pandemic Proof Selling

11:30 AM - 12:00 PM
-
Breakouts
Ted Roller

Ted Roller

Channel Chief, Zomentum
12:30 PM

Celebrity Speaker: The Art of Innovation & Lessons from Steve Jobs

12:30 PM - 1:30 PM
-
General Session
Guy Kawasaki

Guy Kawasaki

Silicon Valley Entrepreneur and Former Chief Evangelist, Apple
1:30 PM

Break / Vendor Pavilion

1:30 PM - 2:00 PM
-
Vendor Pavilion
2:00 PM

The Dos and Don’ts of Selling Cybersecurity

2:00 PM - 2:45 PM
-
Breakouts
Tim Foley

Tim Foley

Vice President of Global Professional Services, Kaseya

Getting Started with the IT Glue API – Workshop

2:00 PM - 2:45 PM
-
Breakouts
Hanson Do

Hanson Do

Product Manager, IT Glue

More Leads = More Sales = More Profit Aligning Sales and Marketing for Success

2:00 PM - 2:45 PM
-
Breakouts

Andra Hedden

CMO, Marketopia
2:45 PM

Break / Vendor Pavilion

2:45 PM - 3:00 PM
-
Vendor Pavilion
3:00 PM

Positioning your MSP for the Future with Winning HR Strategies

3:00 PM - 3:45 PM
-
Breakouts
Michelle Griffin

Michelle Griffin

CEO/Founder of Griffin Resources and former Head of HR, , ConnectWise

Going From Good to Great With Streamlined Workflows

3:00 PM - 3:45 PM
-
Breakouts

Mastering the MSP Mindset

3:00 PM - 3:45 PM
-
Breakouts
Nigel Moore

Nigel Moore

Tribal Chief, The Tech Tribe
3:45 PM

Break / Vendor Pavilion

3:45 PM - 4:00 PM
-
Vendor Pavilion
4:00 PM

Closing Remarks

4:00 PM - 4:15 PM
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Trailblazer Ballroom