Agenda

  • Tracks:
  • Business4
  • Sales & Marketing4
  • Technical4

Sunday, Sept 27

9:30 AM

Security XPro Certification Course

9:30 AM - 11:30 AM
-
Breakouts
Duncan Miller

Duncan Miller

Senior Threat Analyst, ID Agent
12:00 PM

TruMethods Profit Accelerator Workshop

12:00 PM - 3:00 PM
-
Breakouts
Gary Pica

Gary Pica

President, TruMethods
3:30 PM

IT Glue Admin Level 2 Certification

3:30 PM - 5:30 PM
-
Breakouts
Travis Brittain

Travis Brittain

Sales Engineer, IT Glue

Monday, Sept 28

7:45 AM

Welcome Remarks

7:45 AM - 8:00 AM
-
General Session
8:00 AM

Keynote: Fred Voccola

8:00 AM - 9:00 AM
-
General Session

Fred Voccola

CEO, Kaseya
9:00 AM

IT Glue State of the Nation

9:00 AM - 9:45 AM
-
General Session
Nadir Merchant

Nadir Merchant

CTO and Gen Manager, IT Glue
9:45 AM

Break / Vendor Pavilion

9:45 AM - 10:15 AM
-
Vendor Pavilion
10:15 AM

Special Guest Speaker

10:15 AM - 11:15 AM
-
General Session
11:15 AM

Pax 8 Guest Speaker

11:15 AM - 11:35 AM
-
General Session
11:35 AM

Break / Vendor Pavilion

11:35 AM - 12:30 PM
-
Vendor Pavilion
11:45 AM

Vendor Breakout

11:45 AM - 12:15 PM
-
Breakouts

Vendor Breakout

11:45 AM - 12:15 PM
-
Breakouts

Vendor Breakout

11:45 AM - 12:15 PM
-
Breakouts
12:30 PM

Industry Expert Panel

12:30 PM - 1:30 PM
-
General Session
1:30 PM

Vendor Rapidfires

1:30 PM - 1:45 PM
-
General Session
1:45 PM

Break / Vendor Pavilion

1:45 PM - 2:00 PM
-
Vendor Pavilion
2:00 PM

How to Run a First Class Service Desk

2:00 PM - 2:45 PM
-
Breakouts
Debaloke Roy

Debaloke Roy

Customer Support Manager, IT Glue

Sales & Marketing Breakout

2:00 PM - 2:45 PM
-
Breakouts

Richard Tubb

IT Business Growth Expert, Tubblog

MSP Secrets Revealed

2:00 PM - 2:45 PM
-
Breakouts
Mark Copeman

Mark Copeman

Author and Founder, helpdeskhabits.com
2:45 PM

Break / Vendor Pavilion

2:45 PM - 3:15 PM
-
Vendor Pavilion
3:15 PM

How to Deliver Outstanding Customer Service with Collaborative Documentation

3:15 PM - 4:00 PM
-
Breakouts
Tom Sopwith

Tom Sopwith

Director of Partner Success, IT Glue

Beyond MSP: The Next Evolution

3:15 PM - 4:00 PM
-
Breakouts
Gary Pica

Gary Pica

President, TruMethods

The LinkedIn Advantage

3:15 PM - 4:00 PM
-
Breakouts

Andrew Moon

Master Business and Tech Strategist

Tuesday, Sept 29

7:00 AM

Vendor Pavilion Open

7:00 AM - 7:45 AM
-
Vendor Pavilion
7:45 AM

Welcome / Day 1 Recap

7:45 AM - 8:00 PM
8:00 AM

IT Glue Product Update

8:00 AM - 9:00 AM
-
General Session
Hanson Do

Hanson Do

Product Manager, IT Glue
Travis Brittain

Travis Brittain

Sales Engineer, IT Glue
9:00 AM

Datto Guest Speaker

9:00 AM - 9:30 AM
-
General Session
10:00 AM

Industry Expert Speaker

10:00 AM - 11:00 AM
-
General Session
11:00 AM

Vendor Guest Speaker

11:00 AM - 11:20 AM
-
General Session
11:20 AM

Break / Vendor Pavilion

11:20 AM - 12:30 PM
-
Vendor Pavilion
11:30 AM

Vendor Breakout

11:30 AM - 12:00 PM
-
Breakouts

Vendor Breakout

11:30 AM - 12:00 PM
-
Breakouts

Vendor Breakout

11:30 AM - 12:00 PM
-
Breakouts
12:30 PM

Celebrity Speaker: The Art of Innovation & Lessons from Steve Jobs

12:30 PM - 1:30 PM
-
General Session
Guy Kawasaki

Guy Kawasaki

Silicon Valley Entrepreneur and Former Chief Evangelist, Apple
1:30 PM

Break / Vendor Pavilion

1:30 PM - 2:00 PM
-
Vendor Pavilion
2:00 PM

The Dos and Don’ts of Selling Cybersecurity

2:00 PM - 2:45 PM
-
Breakouts
Tim Foley

Tim Foley

Vice President of Global Professional Services, Kaseya

Getting Started with the IT Glue API – Workshop

2:00 PM - 2:45 PM
-
Breakouts
Hanson Do

Hanson Do

Product Manager, IT Glue

Sales & Marketing Breakout: TBA

2:00 PM - 2:45 PM
-
Breakouts
2:45 PM

Break / Vendor Pavilion

2:45 PM - 3:00 PM
-
Vendor Pavilion
3:00 PM

Positioning your MSP for the Future with Winning HR Strategies

3:00 PM - 3:45 PM
-
Breakouts
Michelle Griffin

Michelle Griffin

CEO/Founder of Griffin Resources and former Head of HR, ConnectWise

Mastering the MSP Mindset

3:00 PM - 3:45 PM
-
Breakouts

Nigel Moore

Tribal Chief, The Tech Tribe

Technical Breakout: TBA

3:00 PM - 3:45 PM
-
Breakouts
3:45 PM

Break / Vendor Pavilion

3:45 PM - 4:00 PM
-
Vendor Pavilion
4:00 PM

Closing Remarks

4:00 PM - 4:15 PM
-
Trailblazer Ballroom