All sessions are in Pacific Time

Tuesday, May 4

7:00 AM

Vendor Pavilion Open

7:00 AM - 7:45 AM
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Vendor Pavilion
8:00 AM

Welcome Remarks

8:00 AM - 8:05 AM
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General Session
Mike Sanders

Mike Sanders

EVP, Account Management, Kaseya
8:05 AM

CEO Keynote and State of the Nation

8:05 AM - 9:30 AM
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General Session
Fred Voccola

Fred Voccola

CEO, Kaseya
Nadir Merchant

Nadir Merchant

CTO and GM, IT Glue
9:30 AM

How Every MSP Can Drive Value Proposition

9:30 AM - 10:15 AM
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General Session
Julie Marvelli

Julie Marvelli

Channel Engagement Manager, ConnectBooster
10:15 AM

Break / Vendor Pavilion

10:15 AM - 10:45 AM
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Vendor Pavilion
10:45 AM

Secure Your Cheat Codes with Bitdefender

10:45 AM - 11:15 AM
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General Session
Heather Harlos

Heather Harlos

Global Marketing Manager for Cloud and MSP, BitDefender
Randi Flemming

Randi Flemming

Sr. Global Account Executive for Cloud and MSP, BitDefender
Jason Eberdhardt

Jason Eberdhardt

VP Global Cloud and MSP, BitDefender
Mike Reeves

Mike Reeve

CISSP, Cloud and MSP Solution Architect for Cloud and MSP, BitDefender
11:15 AM

Controlling the Controllables

11:15 AM - 12:00 PM
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General Session
Ben Saunders

Ben Saunders

Record-Breaking Polar Explorer and TED ‘Master Storyteller’
12:00 PM

Lunch / Vendor Pavilion

12:00 PM - 12:30 PM
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Vendor Pavilion
12:30 PM

10 Features You Should Be Using In IT Glue

12:30 PM - 1:15 PM
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Breakouts
IT Glue Mastery Certification - Pt. 1
Amanda Luong

Amanda Luong

Director, Account Management, IT Glue

True Security + Compliance for MSPs: A Powerful and Profitable Combination

12:30 PM - 1:15 PM
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Breakouts

The Changing Role of the vCIO

12:30 PM - 1:15 PM
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Breakouts
Gary Pica

Gary Pica

President, TruMethods
1:15 PM

How to Run a First-Class Support Organization

1:15 PM - 2:00 PM
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Breakouts
Debaloke Roy

Debaloke Roy

Customer Support Manager, IT Glue

How to Protect Your Own House — Securing MSP Security

1:15 PM - 2:00 PM
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Breakouts
Tim Foley

Tim Foley

Vice President of Global Professional Services, Kaseya

5 Skills to Turn Your Tech Force Into Brand-Building Jedi Masters

1:15 PM - 2:00 PM
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Breakouts
Lisa Shorr

Lisa Shorr

Image and Personal Brand Strategist, Shorr Success
2:00 PM

Break / Vendor Pavilion

2:00 PM - 2:30 PM
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Vendor Pavilion
2:30 PM

API 101

2:30 PM - 3:15 PM
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Breakouts
IT Glue Mastery Certification - Pt. 2
Travis Brittain

Travis Brittain

Sales Engineer, IT Glue

Managed SOC

2:30 PM - 3:15 PM
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Breakouts
Mike Puglia

Mike Puglia

Chief Customer Marketing Officer, Kaseya

Implementing a Best-in-Class vCIO Process

2:30 PM - 3:15 PM
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Breakouts
Gary Pica

Gary Pica

President, TruMethods
3:15 PM

Documentation, Passwords and Ticketing … Oh, My!

3:15 PM - 4:00 PM
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Breakouts
Michelle Oo

Michelle Oo

Solutions Specialist Director, Kaseya

Unified BCDR: Why Backup Alone is No Longer Enough.

3:15 PM - 4:00 PM
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Breakouts

Joseph Noonan

Vice President, Product Management and Marketing, Unitrends

10 Tips for Selling and Closing Cybersecurity Business Virtually

3:15 PM - 4:00 PM
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Breakouts
Erick Simpson

Erick Simpson

Founder & Chief Strategist, ErickSimpson.com
4:00 PM

GlueX Cocktail Xperiance

4:00 PM - 4:45 PM
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General Session
Jarrad Rooke

Jazz Rooke

Mixologist

Wednesday, May 5

7:00 AM

Vendor Pavilion Open

7:00 AM - 7:45 AM
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Vendor Pavilion
7:45 AM

Welcome Remarks

7:45 AM - 8:00 AM
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General Session
Mike Sanders

Mike Sanders

EVP, Account Management, Kaseya
8:00 AM

Power Up

8:00 AM - 8:45 AM
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General Session
Bear Grylls

Bear Grylls

British Adventurer, Writer and Television Presenter
8:45 AM

Building Scalability and Growth: 4 Tips for Delivering More Value with Less Resources

8:45 AM - 9:15 AM
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General Session
Dan Wensley

Dan Wensley

CEO, ScalePad
9:15 AM

Break / Vendor Pavilion

9:15 AM - 9:45 AM
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Vendor Pavilion
9:45 AM

Product Update

9:45 AM - 10:45 AM
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General Session
Mehul Patel

Mehul Patel

Product Manager, IT Glue
Alanna Mcleod

Alanna Mcleod

Product Manager, IT Glue
Anya Perelyhina

Anya Perelyhina

Product Manager, IT Glue
10:45 AM

Shortcut Experience: MSP Owners Share 10 Secrets, to Take and Implement Tomorrow

10:45 AM - 11:30 AM
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General Session
Mark Copeman

Mark Copeman

Author and Founder, helpdeskhabits.com
11:30 AM

Lunch / Vendor Pavilion

11:30 AM - 12:00 PM
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Vendor Pavilion
12:00 PM

How Zero Trust is Shaping the Future of Cybersecurity and What This Means for Your MSP

12:00 PM - 12:30 PM
Danny Jenkins

Danny Jenkins

CEO, ThreatLocker
12:30 PM

IT Glue Admin Level 2 Certification

12:30 PM - 1:00 PM
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Breakouts
Travis Brittain

Travis Brittain

Sales Engineer, IT Glue

The Rise of Hardware Enabled Security for the PC – A Riddle, Wrapped in an Enigma

12:30 PM - 1:00 PM
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Breakouts
Todd Cramer

Todd Cramer

Director Security Ecosystem Business Development, Intel

Supercharging Your MSP Sales and Marketing

12:30 PM - 1:00 PM
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Breakouts
Dan Tomaszewski

Dan Tomaszewski

VP of Channel Success, Kaseya
1:00 PM

IT Glue Admin Level 2 Certification Continued

1:00 PM - 1:30 PM
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Breakouts
Travis Brittain

Travis Brittain

Sales Engineer, IT Glue

From Reactive to Proactive: Transforming Your Security Posture

1:00 PM - 1:30 PM
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Breakouts
Scott Davis

Scott Davis

Sales Engineer, Liongard

4 Step Sales Success System That Makes Selling Dead Simple, Profitable (And Even Fun)

1:00 PM - 1:30 PM
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Breakouts
Frank DeBenedetto

Frank M. DeBenedetto

Founder, audIT Sales Presentation System
1:30 PM

IT Glue Admin Level 2 Certification Continued

1:30 PM - 2:00 PM
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Breakouts
Travis Brittain

Travis Brittain

Sales Engineer, IT Glue

Fueling Profit Through Cyber Security

1:30 PM - 2:15 PM
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Breakouts
Amelia Paro

Amelia Paro

Channel Development Manager, ID Agent

How to find a niche for your MSP Business

1:30 PM - 2:15 PM
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Breakouts
Richard Tubb

Richard Tubb

IT Business Growth Expert, Tubblog
2:15 PM

Break / Vendor Pavilion

2:15 PM - 2:30 PM
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Vendor Pavilion
2:30 PM

Building a Culture of Documentation

2:30 PM - 3:15 PM
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Breakouts
IT Glue Mastery Certification - Pt. 3
Tom Sopwith

Tom Sopwith

Director of Partner Success, IT Glue

The 2021 Webroot Threat Report

2:30 PM - 3:15 PM
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Breakouts
Tyler Moffit

Tyler Moffit

Sr. Threat Research Analyst, Webroot

How to Monetize your IT Glue Investment through a HIPAA & CMMC Compliance-as-a-Service

2:30 PM - 3:15 PM
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Breakouts
Max Pruger

Max Pruger

General Manager, Compliance Manager, Kaseya
3:15 PM

Helpdesk Efficiency = MSP Growth

3:15 PM - 4:00 PM
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Breakouts
Alex Ford

Alex Ford

Sales Director, IT Glue

Why is Phishing still the #1 threat and how do you protect against it.

3:15 PM - 4:00 PM
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Breakouts

Manoj Srivastava

Co-Founder, Graphus

Evolving the Hunt

3:15 PM - 4:00 PM
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Breakouts
Ryan Cutler

Ryan Cutler

Sr. Account Executive, Huntress
4:00 PM

Closing Remarks

4:00 PM - 4:30 PM
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General Session
Mike Sanders

Mike Sanders

EVP, Account Management, Kaseya