Agenda

  • Tracks:
  • Business4
  • Sales & Marketing4
  • Technical4

Sunday, Sept 27

11:00 AM

Registration

11:00 AM - 8:00 PM
12:00 PM

TruMethods Profit Accelerator Workshop

12:00 PM - 3:00 PM
-
Kierland 4A/4B
Gary Pica

Gary Pica

President, TruMethods

Hacking Windows at GlueX 2020

12:00 PM - 3:00 PM
-
Kierland 4C
Kyle Hanslovan

Kyle Hanslovan

Founder & CEO, Huntress
3:30 PM

IT Glue Admin Level 2 Certification

3:30 PM - 5:30 PM
-
Kierland 4A/4B
Travis Brittain

Travis Brittain

Sales Engineer, IT Glue

Security XPro Certification Course

3:30 PM - 5:30 PM
-
Kierland 4C
Duncan Miller

Duncan Miller

Senior Threat Analyst, ID Agent

Monday, Sept 28

7:00 AM

Registration / Help Desk

7:00 AM - 6:00 PM
7:30 AM

Breakfast*

7:30 AM - 8:30 AM
-
Kierland Ballroom
9:00 AM

Welcome Remarks

9:00 AM - 9:15 AM
-
Trailblazer Ballroom
9:15 AM

ITG State of the Nation

9:15 AM - 10:15 AM
-
Trailblazer Ballroom
Nadir Merchant

Nadir Merchant

CTO and Gen Manager, IT Glue
10:15 AM

Break*

10:15 AM - 10:30 AM
-
Kierland Ballroom
10:30 AM

Keynote: TBA

10:30 AM - 11:30 AM
-
Trailblazer Ballroom
11:30 AM

Keynote: TBA

11:30 AM - 11:50 AM
-
Trailblazer Ballroom
11:50 AM

Lunch*

11:50 AM - 1:30 PM
-
Kierland Ballroom
1:30 PM

Keynote: TBA

1:30 PM - 2:30 PM
-
Trailblazer Ballroom
2:30 PM

Vendor RapidFires

2:30 PM - 2:45 PM
-
Trailblazer Ballroom
2:45 PM

Break*

2:45 PM - 3:00 PM
-
Kierland Ballroom
3:00 PM

Beyond MSP: The Next Evolution

3:00 PM - 3:45 PM
-
Kierland 4A
Gary Pica

Gary Pica

President, TruMethods

How to Run a First Class Service Desk

3:00 PM - 3:45 PM
-
Kierland 4B
Debaloke Roy

Debaloke Roy

Customer Support Manager, IT Glue

Sales & Marketing Breakout: TBA

3:00 PM - 3:45 PM
-
Kierland 4C
3:45 PM

Break*

3:45 PM - 4:00 PM
-
Kierland Ballroom
4:00 PM

MSP Secrets Revealed

4:00 PM - 4:45 PM
-
Kierland 4A
Mark Copeman

Mark Copeman

Author and Founder, helpdeskhabits.com

Technical Breakout: TBA

4:00 PM - 4:45 PM
-
Kierland 4B

Sales & Marketing Breakout: TBA

4:00 PM - 4:45 PM
-
Kierland 4C
4:45 PM

Vendor Pavilion and Open Bar*

4:45 PM - 6:45 PM
-
Kierland Ballroom

Tuesday, Sept 29

7:00 AM

Registration / Help Desk

7:00 AM - 6:00 PM
7:30 AM

Breakfast*

7:30 AM - 8:45 AM
-
Kierland Ballroom
8:45 AM

IT Glue Product Update

8:45 AM - 9:50 AM
-
Trailblazer Ballroom
Hanson Do

Hanson Do

Product Manager, IT Glue
Travis Brittain

Travis Brittain

Sales Engineer, IT Glue
9:50 AM

Keynote: TBA

9:50 AM - 10:10 AM
-
Trailblazer Ballroom
10:10 AM

Break*

10:10 AM - 10:30 AM
-
Kierland Ballroom
10:30 AM

Keynote: TBA

10:30 AM - 11:30 AM
-
Trailblazer Ballroom
11:30 AM

Keynote: TBA

11:30 AM - 12:00 PM
-
Trailblazer Ballroom
12:00 PM

Lunch*

12:00 PM - 1:30 PM
-
Kierland Ballroom
12:15 PM

CTO Roadmap Review Lunch*

12:15 PM - 1:15 PM
-
Trailblazer Ballroom
Nadir Merchant

Nadir Merchant

CTO and Gen Manager, IT Glue
1:30 PM

Keynote: The Art of Innovation & Lessons from Steve Jobs

1:30 PM - 2:30 PM
-
Trailblazer Ballroom
Guy Kawasaki

Guy Kawasaki

Silicon Valley Entrepreneur and Former Chief Evangelist, Apple
2:30 PM

Break / VIP Experience + Book Signing

2:30 PM - 3:00 PM
-
Kierland Ballroom
3:00 PM

The Do’s and Dont’s of Selling CyberSecurity

3:00 PM - 3:45 PM
-
Kierland 4A
Tim Foley

Tim Foley

Vice President of Global Professional Services, Kaseya

Getting Started with the IT Glue API – Workshop

3:00 PM - 3:45 PM
-
Kierland 4B
Hanson Do

Hanson Do

Product Manager, IT Glue

Sales & Marketing Breakout: TBA

3:00 PM - 3:45 PM
-
Kierland 4C
3:45 PM

Break*

3:45 PM - 4:00 PM
-
Kierland Ballroom
4:00 PM

Positioning your MSP for the Future with Winning HR Strategies

4:00 PM - 4:45 PM
-
Kierland 4A
Michelle Griffin

Michelle Griffin

CEO/Founder of Griffin Resources and former Head of HR, ConnectWise

How to Deliver Outstanding Customer Service with Collaborative Documentation

4:00 PM - 4:45 PM
-
Kierland 4B
Tom Sopwith

Tom Sopwith

Director of Partner Success, IT Glue

Sales & Marketing Breakout: TBA

4:00 PM - 4:45 PM
-
Kierland 4C
4:45 PM

Break*

4:45 PM - 5:00 PM
-
Kierland Ballroom
5:00 PM

Closing Remarks

5:00 PM - 5:15 PM
-
Trailblazer Ballroom
6:30 PM

Glue Palooza

6:30 PM - 11:00 PM
*Offered at the live event only