Michelle Oo, as Solutions Specialist Director, drives sales and market strategy for Kaseya BMS/Vorex since 2016. Today, she leads a specialized technical sales team, focused on growing product presence and promoting adoption of BMS/Vorex and IT Glue to the Kaseya IT Complete user base.
Documentation, Passwords and Ticketing … Oh, My!
IT Glue brought us organized documentation, helped make securing passwords easy, and continues to drive innovation with ground-breaking technology.
In this session, we will discuss some best practices to implement with your team to bring structure around managing your service desk, tracking KPI’s and stay proactively engaged with your customers.