Speaker Sessions

Implementing a Best-in-Class vCIO Process

Tuesday, May 4: 2:30 PM - 3:15 PM

Gary Pica and his team have developed multiple training manuals and hours of training content on delivering a repeatable high-value vCIO relationship. During this session, Gary will take to through the keys to building more valuable business relationships with every customer.

During this session you will learn:

  • Key metrics and drivers of effective vCIO’s
  • How to have customers accept more of your recommendations
  • How to run a valuable customer meeting
  • A day in the life of a top vCIO

If you don’t build more high-value relationships with your customers, someone else will. You don’t want to miss what Gary has to say.

The Changing Role of the vCIO

Tuesday, May 4: 12:30 PM - 1:15 PM

The term virtual CIO is commonly used but often misrepresented by MSPs. While many MSPs believe they are a trusted advisor to clients, in many cases their process and results say otherwise.

With the changing technology needs of an MSP’s target market, it’s never been more critical that MSPs not only deliver true high-value vCIO services but evolve their process to meet the new demands of 2021.

Cybersecurity risks have accelerated cloud evolution, and greater technology dependence is forcing SMBs to change their requirements of an MSP relationship. Gary Pica is considered the industry guru for developing an effective vCIO role.

This session will change the way you look at customer relationships and set you on the right path to developing this critical role within your business.