Debaloke brings over ten years of experience in support leadership and training. As one of the original members of the Glue Crew, his comprehensive understanding of MSPs and IT Glue is an undeniable asset when delivering quality customer experience, service management, and internal process improvement. He joined IT Glue in 2015 as an Implementation Specialist, soon becoming Team Lead in the Partner Success team and now manages support for IT Glue globally.
How to Run a First Class Service Desk
Running a service desk or a support organization in the new normal, working remotely, may not seem easily done but can be a stress-free function. How? With the right strategy.
Whether you are an MSP, a software provider or any other support org, knowing the human skills and expertise you posses is vital. Utilize them along with your data, tools and processes wisely to help you create that extra opportunity to increase productivity and client satisfaction, potentially saving costs and increasing your bottom line.