Debaloke brings over ten years of experience in support leadership and training. As one of the original members of the Glue Crew, his comprehensive understanding of MSPs and IT Glue is an undeniable asset when delivering quality customer experience, service management, and internal process improvement. He joined IT Glue in 2015 as an Implementation Specialist, soon becoming Team Lead in the Partner Success team and now manages support for IT Glue globally.
How to Run a First-Class Support Organization
Running a service desk or a support organization in the new normal, working remotely, may not seem easily done but can be a stress-free function.
How? With the right strategy.
At GlueX 2020, we discussed getting the most out of your people and processes, utilizing a robust QA program that enables teams and departments to perform better. At GlueX 2021 we will look at other effective strategies as we look toward the end of the pandemic and the return to the office.