Alex Ford has been working in the IT channel for the best part of a decade, only pausing to spend a year in Chile teaching English in 2010. Alex has built a considerable network and gained a breadth of experience in his career having worked at Datto before IT Glue. Whilst working at Datto Alex initially helped to grow the UK presence before moving on to expanding their EMEA market. A highly knowledgeable and passionate channel expert, Alex joined the IT Glue team 1 year ago to lead the EMEA sales team.
Helpdesk Efficiency = MSP Growth
To achieve success we need to keep clients happy, impress new prospects and keep our team happy. These are the fundamental foundations of MSP growth, and an efficient helpdesk is at the core.
Join this session to discover:
- How empowering your team will drive growth (and why morale is SO important)
- The processes you can adopt to safeguard the pivotal helpdesk customer experience
- How you can use an efficient helpdesk to differentiate from competition, and win more business