Running a service desk or a support organization in the new normal, working remotely, may not seem easily done but can be a stress-free function.

How? With the right strategy.

At GlueX 2020, we discussed getting the most out of your people and processes, utilizing a robust QA program that enables teams and departments to perform better. At GlueX 2021 we will look at other effective strategies as we look toward the end of the pandemic and the return to the office.